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Maintenance and repairs

Report a repair, find helpful tips to maintain your home and understand what repairs you are responsible for as customer living in one of our rented homes.

New: Check the status of your repair

Keep up-to-date with the status of your repair online using My Home Account.

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Who is responsible for your repair?

Whether it's a broken toilet seat or a more complex problem with your heating, find out which problems we can help with in your home.

Do you have an emergency?

Emergencies are situations that are potentially dangerous or a serious risk to health. Find out what to do in an emergency.

Fixing common problems in your home

Our DIY and how to guides have been put together to help you tackle some of the simpler problems in your home.

Putting your stamp on your home

We all want our house to feel like a home and sometimes that means putting your own stamp on things.

Adapting your home to your needs

We want you to be able to enjoy your home and live comfortably. If you find it difficult to access parts of your home, we may be able to help make things easier for you.

All about rechargeable repairs

If a repair is carried out by us but is your responsibility, then we’ll ask you to cover the cost.

Health and safety at home

Your safety is our top priority and here you'll find tips to help you reduce the risks of fire, gas, electricity, water and carbon monoxide in your home.

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